Our website launch success has been a bit overwhelming!
Please help us out by only emailing us if:
you’ve searched all of our FAQs and still can’t find an answer to your question, and ...
its been more than 4 weeks since the order date on your confirmation email for standard orders (or more than 7 business days for rush orders). All orders are custom made, which takes time. Customer service emails should be sent to
Kit Design Contest Entries To enter a kit into the Kit Design Contest, simply follow the directions found on our contest page. If you are unable to complete the process outlined on our contest page, then you may use the Email This Design button found in the Design Studio, and send the kit photo, along with your name, email/username, and the name of the saved/published kit to:
For all other inquiries, including press relations, business development, investor relations, etc – please contact us at
